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3 Features Every Insurance Portal Needs


Recognize these? Time Bandits Stargate Coraline Monsters, Inc. Bill and Ted's Excellent Adventure Good movies, all. Notice a theme? Portals. A door to another universe. Or the same universe but in a different time. All of these movies feature a portal as a plot device. We are fascinated with portals. I could have easily listed dozens more movies, books, and TV shows that feature some sort of portal the characters go through to find adventure. To find intrigue. Answers. Or love. And then have to get home before the door closes. It's no wonder that the tech world adopted the word portal. Tech portals don't necessary offer adventure or love, but they can still be valuable. Users gain access to the portal and enter to find a diverse set of tools and information.

Software Checklist: Must-Dos Before Launching a New Insurance Product


"Ok, Houston, we've had a problem here." Command Module Pilot Jack Swigert said those words while on the Apollo 13 NASA Mission. He was communicating the discovery of an explosion that had partially disabled their spacecraft. From there the astronauts began their now-famous scramble to figure out how to return home. The checklist they used during that scramble recently sold at auction for over $388,000. The checklist. We all use them. For groceries. For the hardware store. Vacation packing. Christmas shopping. Our checklists usually aren't a life or death situation. But they are still important.

Five Things to Consider When Redesigning Your Customer Insurance Portal


Ah, the redesign project. Smart people. A conference room. A big whiteboard. Stacks of Post-It notes. An array of laptops humming. The smell of fresh coffee. It's exciting to build new. New is fun. New feels productive. New feels world-changing. Before you take your turn at the whiteboard, however, consider these five things for a successful insurance portal redesign. 1. Revisit Your Goals Does this project have goals rooted in portal usage with a relatable ROI? Cost savings or revenue increasing? Is the idea to increase downloads, raise form submission rates, or get more live chat sessions?

Five Reasons Superior Customer Experience Is Vital for Insurance Companies

Insurance Customer Experience

We used to talk about "customer service". What happened to that? We started thinking bigger. Clients still get "service" from us. But we've learned to zoom out and consider all of the ways businesses and customers connect. We now consider the entire experience. Especially now that we are in the digital age. Wikipedia defines Customer Experience as: Customer experience (CX) is the product of an interaction between an organization and a customer over the duration of their relationship.[1] This interaction is made up of three parts: the customer journey, the brand touch-points the customer interacts with, and the environments the customer experiences (including digital environment) during their experience. Wikipedia Improving the entire customer experience is important for all businesses. What makes it different for insurance companies?