Technology has made great leaps in the past few years. Think about the difference in your personal devices from 2015 to now — in 2015 your smartphone didn’t have facial recognition, and you didn’t have to be careful saying the word “Alexa” in a friend’s home, lest you wake up an Amazon Echo.
Business Process Management
Congratulations — you've just invested in K2! That means you've recognized that your company is using inefficient paper-based processes that are slowing your workflow down right now. Maybe an invoice has to be physically sent to three different people for signatures and it takes several weeks for contractors to get paid. Maybe your inventory process requires a pencil and an hour of someone's time. Maybe you have a literal suggestion box for employees in the canteen and someone has to enter handwritten suggestions into the system manually.
Almost any task you do at work requires a sequence of events. Take a contractor, emailing an invoice. That invoice goes to the contractor's point of contact within your business, then to a manager, and then — once all the approvals are complete — to accounts payable, who enters the invoice into their system. Finally, a check is cut and mailed to the contractor, who cashes it as soon as they get it. It takes the bank 24 hours to process it and withdraw the funds from your account.
There is an unplanned outage and your company's most important application has gone down. It's taking forever to come online again. When you ask your IT department what's going on and when your application is going to be up and running, all you seem to hear is blame. The development team is mad at the operations team. The operations people are mad at the development people. Everything seems to be someone else's fault.