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5 technology trends your business should know about in 2019

AI News

What’s new in 2019? At first glance it might not seem terribly exciting: this year will see (much) smarter devices, faster wireless speeds and a wider acceptance of tools like blockchain — all technology you’ve read about before. But look a little closer at this year’s trends and you’ll see real progress.

If You’ve Invested in Data, You Need to Consider IBM’s Watson

Data Management Big Data AI

Organizations are drowning in data right now. This data is coming from all kinds of sources. It's generated by consumer surveys, sensors on smart objects, your CRM, consumer behavior on websites — every business is generating more data than ever before. In fact, according to IBM, every day, worldwide, 2.5 quintillion bytes of data is created and it's only going to increase. For example, one big data generator, the Internet of Things (IoT), is still in a period of growth. The International Data Corporation (IDC) Worldwide Semiannual Internet of Things Spending Guide predicts that worldwide IoT spending will surpass the $1 trillion mark in 2020.

Here's Why Every Contact Center Should Be Investing In Artificial Intelligence

Customer Experience Staffing AI

It's a customer experience fact: everyone who calls customer service wants to talk to a human being. They mash 0 to avoid self-service. They tweet at the company when they're on hold. They try to contact someone, anyone who can answer their question.